TIGERVUE STUDIO
PRIVACY POLICY
Effective as of June 1, 2025
Last updated May 1, 2025
This Privacy Policy (“Policy”) explains how Tigervue AR Pvt. Ltd. (“Tigervue,” “we,” “us” or “Company”) collects, uses, discloses, and protects information about you when you access or use our Tigervue Studio web application, related mobile or desktop interfaces, APIs and services (collectively, the “Tool”).
1. CONTROLLER & CONTACT INFORMATION
Controller:
Tigervue AR Pvt. Ltd.
D-45, Sector 57, Noida, Uttar Pradesh 201301, India
Email: privacy@tigervue.ar
Website: https://studio.tigervue.ar
2. SCOPE & UPDATES
- Scope: This Policy applies to all visitors and registered users of Tigervue Studio.
- Updates: We may amend this Policy to reflect changes in our practices or legal requirements (e.g. India’s Digital Personal Data Protection Act, 2023). We’ll notify you via email or in-Tool banner of material changes. Continued use constitutes acceptance.
3. KEY DEFINITIONS
- “Personal Data” means any information relating to an identified or identifiable individual.
- “Processing” means any operation performed on Personal Data—collection, storage, use, disclosure, deletion, etc.
- “Data Subject” means you, the individual whose Personal Data we process.
4. WHAT WE COLLECT
4.1 Data You Provide
- Account Details: business name, email address, password.
- Profile Information: role, company size, industry (optional).
- Support & Feedback: messages, attachments, and logs you submit.
4.2 Technical & Usage Data (Automatically Collected)
- Device & System: IP address, device ID, browser/OS type & version, time zone, language.
- Tool Usage: session timestamps, pages viewed, features used, error logs, performance metrics (CPU/memory).
- Cookies & Similar Technologies: to remember preferences, enable log-in, and analyze usage.
5. HOW WE USE YOUR DATA
We process your Personal Data to:
- Provide & Improve the Tool—operate, maintain, debug, and add features.
- Account & Authentication—enable secure access.
- Support & Communication—respond to inquiries, send notices and updates.
- Analytics & Research—understand usage patterns, optimize performance and user experience.
- Legal Compliance & Security—detect fraud, enforce our Terms, comply with laws.
6. LEGAL BASES FOR PROCESSING (UNDER DPDP 2023 & GDPR)
- Contractual Necessity: to perform the subscription and licensing agreement.
- Consent: where you’ve expressly provided it (e.g., marketing emails).
- Legitimate Interests: improving the Tool, securing our systems, and enforcing rights, balanced against your privacy rights.
- Legal Obligation: to comply with applicable laws and regulatory requests.
7. SHARING & DISCLOSURE
We do not sell or rent your Personal Data. We may share data with:
- Service Providers & Processors (e.g., AWS, analytics platforms) under confidentiality and security controls.
- Affiliates for unified operations and support.
- Legal Authorities when required by law, court order, or to protect rights and safety.
All third parties must adhere to Tigervue’s data-protection standards.
8. INTERNATIONAL DATA TRANSFERS
Your data may be processed in India or in other countries where our service providers operate. We ensure adequate safeguards (standard contractual clauses, binding corporate rules) for cross-border transfers.
9. DATA RETENTION
- Account & Profile Data: retained for as long as your account remains active plus 2 years.
- Usage & Analytics Data: retained up to 24 months, then aggregated or deleted.
- Support & Communications: retained as necessary to resolve issues and for legal compliance.
10. YOUR RIGHTS & CHOICES
Subject to local law, you may:
- Access & Portability: request a copy of your Personal Data in a structured, machine-readable format.
- Correction: update inaccurate or incomplete data.
- Erasure (“Right to be Forgotten”): delete your Personal Data, unless we must retain it for legal compliance or defense of claims.
- Restriction: ask us to suspend processing your data in certain circumstances.
- Objection: oppose processing based on legitimate interests or direct marketing.
- Withdraw Consent: for processing based on consent, without affecting prior lawful processing.
Submit requests to privacy@tigervue.ar. We’ll respond within 30 days (up to 90 days if needed).
11. SECURITY MEASURES
We implement industry-standard technical and organizational safeguards (encryption-in-transit and at-rest, access controls, regular security audits) to protect Personal Data. However, no system is infallible—use is at your own risk.
12. CHILDREN
Tigervue Studio is intended for business users aged 18 or older. We do not knowingly collect data from minors. If you believe we have inadvertently collected a child’s data, please contact us and we will promptly delete it.
13. CONTACT & DPO
Data Protection Officer:
Name: [DPO Name]
Email: dpo@tigervue.ar